When you have installed the
SwinxsLink you will see the Swinxs icon in the taskmenu below right. As soon as you dock your Swinxs and turn it on,
SwinxsLink will recognize your Swinxs and open the website for you.
When the
SwinxsLink icon remains gray, try the following:
1) Check whether you have installed the
most up to date version of SwinxsLink;
2) Check whether your Swinxs appears in Windows Explorer as a disk with its own drive letter.
3) Undock all other USB appliances (except for your mouse and keyboard) and dock your Swinxs
directly directly into your computer. Make sure there is no
USB hub in between.
4) Try it on a different computer, it will often work then.
When the
SwinxsLink icon turns red that means your Swinxs is recognized but unable to open the website. Possible solutions:
1) Check whether you are online by for example trying to go to
the Swinxs website.
2) Temporarily turn off your virusscanner, spamfilter and/or firewall to see whether it will work then.
In case none of this works please report this problem to
us.
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